Complaints Process

Transparent, Accessible and Fair

The Professional Conduct Review (PCR) process (required under the Registered Nurses Act (2008)) addresses allegations filed with the Director of Professional Conduct Review, when an RN or NP member’s practice or conduct is alleged to be unacceptable and deserving of sanction.

Allegations must be submitted in writing and signed by the person making the complaint (the "Complainant").  To file an Allegation a Complainant should complete the CRNNL Complaint Form and forward by mail to CRNNL.

The Act gives CRNNL’s Director of PCR the authority to attempt to resolve an allegation where it appears it may be resolved satisfactorily. Allegations that are not resolved are referred to a Complaints Authorization Committee (CAC), appointed from CRNNL Council members. The CAC may consider an allegation a complaint and refer to an Adjudication Tribunal, convened from the Disciplinary Panel, for a hearing to address the complaint. The CAC may also recommend that Council suspend, restrict or further investigate a member’s practice.

For detail on the PCR process, please refer to Sections 18-35 of the Registered Nurses Act (2008) and section 16 of the Registered Nurses Regulations (2013). The definitions of Conduct Deserving of Sanction pursuant to section 18 of the Registered Nurses Act can be found in Article lX of the CRNNL Bylaws.

Council approved a policy on Alternative Dispute Resolution pursuant to section 16 of the Registered Nurses Regulations (2013).

Disciplinary Hearings

Disciplinary Findings

For more information on the PCR process, call (709) 753-6181 or email

©2014 Association of Registered Nurses of Newfoundland and Labrador